I called Shick to compliment them on the Quatro razors. I spoke with a very nice woman who was really happy that I had called to give positive feedback. I did mention to her that my husband had dropped his and the part that holds the cartridge on broke, and she told me they would send me a replacement. I was pretty happy with that, but I got the razor today, and they sent not only the razor, but 2 packages of refills! On womens Quatro refill, and one mens!